Emotional Intelligence at Work Place and in Business Relationships

Objectives :

1. To identify and assess the affective aspects of social intelligence,
2. To predict behaviours on the basis of the assessment,
3. To use appropriate communication styles to trigger and steer behaviour.

Content :

• Cognitive intelligence: definition and limitations
• Social intelligence and its emotional aspects
• Four basic skills of emotionally intelligent managers,
• Regulation of emotional climate.
• Choice of an emotionally intelligent communication style
that is both effective and congruent with cultural context.